CANCELLATION & REFUND POLICY

Last updated: 26 October 2026

At FOUR STRAYS MUSIC CO., every song is individually created around a customer's story. We take great care in developing each song and want our customers to understand how cancellations, revisions and refunds are handled.

1. Cancellation before creative work begins

If you wish to cancel your order, please contact us as soon as possible at team@fourstrays.com.

If we have not yet begun the creative work on your song, we will normally accept your cancellation and provide a full refund.

This policy does not limit any statutory withdrawal rights available to you.

2. Once creative work has begun

Our creative process may include reviewing your story, developing lyrics and musical concepts, generating and evaluating musical versions, editing and preparing your personalised song.

Because this work is carried out specifically for you, cancellations after production has begun are handled in accordance with the applicable terms and mandatory consumer protection laws.

For customers in Switzerland, we do not generally offer discretionary refunds after creative work has begun, except where required by law or otherwise agreed.

For customers in the European Union, the statutory withdrawal provisions described below apply.

3. EU customers — right of withdrawal

If you are a consumer residing in the European Union, you generally have a statutory right to withdraw from an eligible distance contract within 14 days of entering into the contract, without giving a reason, unless a legally applicable exception applies.

Starting creative work during the withdrawal period

You may expressly request that we begin providing our personalised creative services before the 14-day withdrawal period has expired.

If you subsequently exercise a valid right of withdrawal after expressly requesting an early start, you may be required to pay a proportionate amount for the services already provided, as permitted by applicable law.

Where the legal requirements are met, the right of withdrawal for services may expire once the agreed service has been fully performed.

Digital content

The final song and accompanying digital materials are delivered electronically.

Where the applicable legal requirements are met, your right of withdrawal in respect of digital content not supplied on a physical medium may be lost once its supply begins, provided that you have given the necessary prior express consent, acknowledged the resulting loss of the withdrawal right and received the legally required confirmation.

The mere fact that a song is personalised or that creative work has started does not automatically remove your statutory rights.

4. How to exercise your right of withdrawal

Where a statutory right of withdrawal applies, you may notify us of your decision by sending a clear statement to team@fourstrays.com before the applicable withdrawal period expires.

You may also use the following wording:

"I hereby withdraw from my contract for the personalised song ordered on [date]. My name is [name], and my order number is [number]."

You may use the statutory model withdrawal form where applicable, but its use is not mandatory.

Any refund due following a valid statutory withdrawal will be processed within the period required by applicable law, generally using the original payment method unless otherwise agreed.

5. Preview and included revision

Before final delivery, you will receive a preview or working version of your personalised song.

Your order includes one reasonable revision round, allowing you to request adjustments within the agreed song and creative concept.

A revision round does not include a completely new song, a different story or an entirely new creative direction.

Once you approve the song by giving us your final “GO”, we prepare the completed digital delivery.

Final approval does not remove any mandatory statutory rights.

6. What you receive

Your order includes:

• One individually created song, delivered digitally

• One reasonable revision round

• Individually designed cover artwork

• The complete song lyrics

• A translation of the lyrics where the song is written in a language different from your own

All items are delivered digitally. No physical products are included.

7. Defective or incorrect delivery

If your delivered files are defective, incomplete, inaccessible or do not correspond to what was agreed, please contact us at team@fourstrays.com.

We will review the issue and provide an appropriate remedy, which may include correcting, replacing or re-delivering the affected files, or another remedy required by applicable law.

Nothing in this policy excludes or restricts mandatory consumer rights.

8. Contact

FOUR STRAYS MUSIC CO.
Walter Rangosch
[Current registered business or valid contact address — to be confirmed]
Switzerland

Email: team@fourstrays.com